1. 30-DAY RETURN POLICY

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• Custom-made, personalized, or built-to-order items are non-refundable and non-returnable unless defective or shipped in error.
• Items showing signs of use, damage, or missing components may be refused or subject to a restocking fee (up to 20%).

2. Return Process

• Contact our support team at support@steelorya.com to request a Return Merchandise Authorization (RMA).
• Returns without an RMA will not be processed.
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

3. Refunds

• Once we receive and inspect your return, we’ll process your refund within 5–7 business days.
• Refunds will be issued to your original payment method.
• Original shipping fees are non-refundable, even in cases of returns.

4. DAMAGES AND ISSUES

• If your item arrives damaged or is defective, please notify us within 48 hours of delivery with photos and order details, , so that we can evaluate the issue and make it right.

5. International Orders

• Import duties, taxes, and customs fees are non-refundable, even if a return is approved.
• Return shipping for international orders must be arranged and paid by the customer.

We strive to make every transaction smooth and satisfying. If you have questions, contact us anytime at support@steelorya.com .